Yesterday I met an entrepreneur who had developed solid NLP (Natural Language Processing) technology. I saw the product and immediately got its value. I would buy it. But he was not clear on what customer base he wanted to address. He had two types in mind, researchers (like those in Management Consulting or VC firms), …
Tag: Product Management
The best ideas are not yours
Came across this insight-packed tweet today which sums up a lot of what I think about product management. "I know I am doing my job right when the best ideas are not my own." https://twitter.com/leahjaako/status/700151224268488704 The best ideas come from consumers' minds, from the external world, or from your deep unconscious; in any case, they …
The Toothbrush Test
Do people use your products every day? This is the question asked by Larry Page, the founder of Google - before he acquires a company. According to an article in Business Insider, he asks, "Is this something you will use once or twice a day, and does it make your life better?" That's an insightful …
Idea mining: listen to your customers
Found the CEO of coinbase on Twitter today, answering customer support calls: https://twitter.com/brian_armstrong/status/919007133697323009 This was reinforced by Fred Wilson. He called this simple exercise a 'game changer'. I have heard the same from senior managers at Vodafone - who would shave in the morning with their headphones playing recordings of Customer Service calls. This is …
The best ideas are out there
I recently read the book 'Steal like an Artist' by Austin Kleon, and applied some of its lessons in my life. It helped like, a lot. And then, just because, I made this formula to remind myself about how important it is to get ideas from outside. Most of the time, maybe due to high …
Capturing User Feedback
Saw this on the bus I take everyday. I love this idea - of getting customer feedback right at the place where the user experiences the product. And I love the physicality of it, versus the watered down surveys we have all had the pleasure (cough!) of using. The company, foursmileys, offers this for a …
Use rules (not your gut) to make decisions
This is the excerpt for your very first post.
